Quality
Quality at GR1T goes beyond engineering - it’s a promise. Every motorcycle is backed by rigorous standards, sustainable choices, and dedicated service, so you can ride with confidence today and tomorrow.
Homologation
GRT Motorcycles will be homologated and certified for use in the European Union by our manufacturing plant. Homologation is the process whereby our manufacturing operations and production models are certified for use on European roads. The homologation of GRT Motorcycles is covered by the EU Whole Vehicle Type Approval (WVTA) Regulation (EU) 168/2013. According to our current schedule, this means that both our street and scrambler models will be homologated and authorised for use on EU roads and highways by late 2026.
Quality Standards
All of our parts, whether sourced from third party suppliers or made by us internally, are certified according to CE Mark. If you have discovered a technical defect or flaw, or would like to report a quality issue, please contact our Customer Service and we will be glad to help you.
At GR1T Motorcycles, we are going through quality certification process according to the following standards in 2026 and early 2027:
- ISO 9001: Quality Management Systems
- ISO 14001: Environmental Management Systems
- IATF 16949: Automotive Quality Systems
- ISO 26262: Road Vehicles Functional Safety
- ISO / SAE 21434: Cybersecurity for Vehicles
- ISO / IEC 27001: Information Security Management Systems
We strive to provide excellent quality not just in design and manufacture, but also in customer service. If you have a quality complaint or issue, you can:
- As a customer, submit a support ticket online;
- Submit a complaint online
- Speak to our live customer service centre;
- Liase with the distributor who sold you your GR1T motorcycle, if relevant.
You can also reach out to us on social media if this makes you more comfortable.
Battery Replacement
All GR1T Batteries are manufactured by a third party vendor. We offer a warranty such that any Battery that falls below an 80% maximum charge in the first 6 years from the date of purchase can be replaced by GR1T at no cost to the Motorcycle Owner.
In order to take advantage of the battery warranty, you must return the existing Batteries to GR1T for recycling or repair and re-use.
This warranty shall not apply if the Battery/ies has been subjected to any of the following:
- improper installation, including use in a vehicle or application other than that for which it was specified;
- physical damage, including but not limited to cracks, leaks, case deformation, impact damage, immersion in water, fire or chemical exposure;
- misuse or abuse, including overcharging, under-charging, prolonged deep discharge, or use of non-specified charging equipment;
- the use of non-approved parts, modifications, or repairs performed by unauthorised personnel;
- lack of routine maintenance or failure to follow the Owner’s Manual instructions;
- storage or transport outside the manufacturer’s specified temperature, humidity or charge conditions;
- the Battery has been transferred from the original vehicle to another vehicle (unless explicitly permitted).
In the event of a warranty claim, the Battery must be returned to an authorised Dealer/Installer for testing and replacement. Proof of purchase or of identity must be provided so we can verify ownership. The cost of returning the batteries is that of the Motorcycle Owner.
Any replaced Battery becomes the property of GR1T.
Logistics & Delivery
Although we have a small number of motorcycles available to purchase from our distributors, the real excitement at GR1T comes from ordering and configuring your own motorcycle.
Once constructed and tested, you will receive a notification asking you to confirm your delivery address. Our motorcycles can be delivered:
- To you directly
- To our network of GR1T stores
- To the distributor from whom you have purchased your motorcycle.
- Delivery is managed through reputable courier companies and you can track each stage of delivery.